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mHealthAlert is a secure HIPAA compliant platform

Management profiles

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mHealthalert has multiple administrative profiles for your organizational structure

The account administrator has access to the platform through a web browser and they are able to:

  • Create the Account Structural Unit.
    Customer types.
    Product Lines.
  • Create Virtual Call Center Structure.
    Assigning personnel as service providers by patient pathology type and through mobile app or desktop delivery.
    Assigning target patient groups for monitoring.
  • Management and Supervision of all Profiles in Organization Hierarchy.
  • Reporting for all Users on platform.
    Productivity.
    Quality of service.
    Alerts.
    Patient engagement.

The facility administrators can set up their own structural unit which will identify the necessary personnel and assign resources to the provide requisite service. They are able to:

  • Identify Healthcare Personnel.
    Supervisors.
    Physicians.
    Nurses.
    Personal Trainers.
    Providers (Physical/Occupational Therapists, etc.).
    Call Center Agents.
  • Manage and supervise telemedicine communications and device’s packs associated to patients.
  • Develop Call Center and Care Group Structure by Patient Need/Pathology.
    Diabetic Team, COPD Team, Health and Wellness Team.
  • Real-Time Access to supervise healthcare professionals services to patients.
  • Productivity Reporting for every healthcare professional.
  • Establish Social Media Forum and Content.
  • Message Delivery to all Users Within Group.
  • Enrollment of Patients and Caregivers to Service.

Supervisors are able to:

  • Develop Healthcare Professional Group Structures by Patient Need/Pathology.
    Physicians.
    Nurses.
    Technicians.
    Designated Service Providers.
  • Ability to Manage Productivity of Healthcare Professional Groups.
    Quality of Service Reports vis-a-vis Healthcare professionals Monitoring and Engagement.
    Time-Task analysis.
    Cost-Benefit analysis.
  • Receive Alerts (optional).
    Respond Alerts - To provide service as a team member.
    Duplicate Alerts - To monitor response time and service of organization.

Healthcare professionals (Physicians, nurses, dieticians, personal trainers) have access to the mHealthAlert platform through a mobile app (Android and iOS) or through their web browser. They are able to:

  • Patient Registration - including all associated devices.
  • Access/Manage/Edit patient data and receive and resolve the patient's medical and/or engagement alerts.
  • Set Threshold Settings.
    Unique to each individual patient.
    Determine what threshold will send an alert and to whom it will send.
    Determine the interval that data is collected:
    • Includes reminder alerts sent to patient.
    • Includes notifications of input if not collected at prescribed interval.

Other healthcare professionasls profiles:

  • Read-Only capability to prevent any unintended editing or modification to data.

Call Center for service providers

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mHealthalert provides Cloud based Call Center services

The main functionalities developed for the Call center services are:

  • AAD Automatic Alert Distribution. Never an alert goes unattended.
  • Call Center in Mobility for healthcare professionals to receive in their Smartphone´s, real time data from patients.
  • Call center Desktop interface for healthcare professional to make decision based in real time, daily and history patient´s data.
  • Healthcare professionals assigned to queues for the management of alerts based on pathologies.
  • Manage patient’s thresholds settings for medical devices, medication reminders, engagement schedule.

Types of alerts:

mHealthAlert alerts are critical to control the health status of a patient in real time and take action accordingly. The platform provides a "Alerts Setting" functionality to configure the thresholds for any sensor or devices assigned to every patient. Alert types could be disable at any time by the administrators or healthcare professional that established them.

  • Medical alerts. Generated when a measurement value is out of thresholds configured for that patient.
  • Non-engagement alerts. Generated when a measurement is not received from the patient within the time schedule configured.
  • Non-compliance alert: Generated by sensors when a patient does not engage in a minimum treatment time period per day.
  • Supervisor alerts: Is a QoS alert, generated when medical alerts are not accepted and resolved by healthcare professional within the established period of time.
  • Low battery alert for medical sensors.
  • Measurement error alert: Generated when a measurement value is invalid (e.g. oxygen saturation greater than 100%). These measurements are discarded by default; however, the administrator can activate them for quality control and reporting.

Productivity and QoS Reports

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mHealthAlert provides a standard set of reports depending on the user profile. Additional customized reports can be provided on demand.

Administration reports

Global account reports on:

  • Care Groups productivity by Organizational Unit.
  • HealthCare professional’s productivity by Care Group.
  • HealthCare professional’s productivity.
  • Quality of Service by Care Group.
  • New users account, and more...

Healthcare Professional personal reports

  • My productivity.
  • Measurements per device and per patient.
  • Number of medical alerts per device and per patient.
  • Number of engagement alerts per patient, and more...

QoS Real Time reports

Real time and historical reports on services providers:

  • Healthcare professional´s statistics (working time, alerts resolution times).
  • Care group statistics.
  • Care group quality service alerts.

Patients' Reports

mHealthAlert allows withaccess permission to the historical data collected for each patient:

  • Measurements taken, (including all metrics’ values received).
  • Medication taken.
  • Medical and engagement alerts.
  • Patient´s historical data can be filtered by several parameters:
    • Time periods (Initial and end dates).
    • Medical device and or sensors.
    • Medicament and more…
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