Call Center Chronic Bussiness Model

mHealthAlert is an eHealth Artificial Intelligence platform that enables Call Centers to provide remote monitoring services to chronic patients and participate in the Medicare's Remote Patient Monitoring Reimbursement.

Call Center could provide monitoring services to Insurance patients and healthcare providers to reduce health cost and increase productivity.

New Business model for Call Centers

Call Centers will collect health data (e.g., weight, blood pressure, glucose, oximetry), transmitted by the monitored patient and/or caregiver to the Call Center qualified agents, which will follow the established protocol set by their Physicians.

Agents will provide the service and if needed, notifications will be delivered to their physicians or healthcare professionals for proper care.

Reduce Costs for Medicare, Medicaid and Insurance Companies

Reduce hospital readmissions.
Increasing accountability for population health and quality outcomes.
Monitor every task performed by the service provider to decrease operating cost.
Use artificial Intelligence to obtain real time business intelligence information.

Adherence to treatment

Set reminders to medication and confirmation intake.
Motivational message rewarding individuals for compliance.
Telephonic outreach designed to engage individuals in health self-management.

Patient-Centric

Blood pressure, glucose, weight, oximetry, digitally stored and/or transmitted by the patient and/or caregiver to the Call Center agent, physician or other qualified health care professional.
Medical alerts when patient measurements are out of thresholds.
Engagement alerts when patients do not adhere to program.

Business Intelligence Reports

General administration dashboard to dynamic business reporting:

Increasing accountability for population health and quality outcomes.
Productivity reports in healthcare providers.
Quality of services.
Population health adherence.

Doctor dashboard to dynamic reporting:

Alert distribution (Medical alerts and non-engagement alerts).
Total measurements that generated medical alert.
Total patients managed by doctor.
Medical alert distribution by time of day and week day.
Number of medical alerts per medical device.
And more.

The Platform

Maximum security, deployed in Microsoft Azure.
HIPPA and EU data protection law compliance.
Robust, high scalability and availability platform.
Continuous development with an established roadmap.

Services Profile

Administrator portal

Create different service structures and call center agent groups to manage patients. Obtain dynamic reporting with mHealthAlert Business Intelligence tool.

Doctor portal

Register patients.
Assign medical devices according to patient pathologies.
Set thresholds for each medical device to generate medical alert when measurements are out of thresholds.
Set time frames for each medical device to generate non-engagement alert when a measurement is not taken as scheduled.
Set reminders for medication adherence.

Call Center agent portal

Assign medical devices to patients according to their pathologies.
Set thresholds for each medical device to generate medical alert when measurements are out of thresholds.
Set time frames for each medical device to generate non-engagement alert when a measurement is not taken as scheduled.
Receive patient’s medical alerts when measurements are out of thresholds.
Treat the alert according to the established protocol by the patient's doctor.

Patient portal

Access via web, IOS and Android to engage patients in self-care and population health.
Take measurements (Glucose, blood pressure, weight) and input in the app by hand.
Link telemedicine devices by Bluetooth with the app and take measurements automatically (Glucose, blood pressure, weight).
Set and receive reminders for medication adherence, measurements and others.
Measures patient engagement.

Caregiver portal

Caregiver functionality for dependent people like child or elderly.
Receive medical and non-engagement alerts.
Manage all patient's information.

How It Works

mhealthalert.com